shipping & returns
Our shipping is via AusPost. You can find your estimated delivery time here:
Once an order is placed, it cannot be cancelled. Due to fast dispatch times, your order will begin processing immediately within business hours. Please ensure your details are correct before proceeding to conﬁrm your order. It is the customer's responsibility to ensure shipping and billing addresses are entered correctly. Incorrect addresses entered at time of checkout resulting in failed delivery or Return To Sender will be subject to re-shipping fees.
return & exchange policy
If for any reason at all you are not completely satisfied with the item you receive, simply return it to us in the condition you received it and we will gladly exchange or refund your item. This must be done within 100 days from your payment date. Please note, we do not accept sale or discounted items for returns or exchanges.
To receive an exchange or refund the item must be returned in original condition, unused, in the original, undamaged packaging. The hair extensions must still be attached to the cardboard packaging as they originally were. Please do not remove the extensions from the packaging until you are ready to apply them, as this will void your ability exchange or refund the product. If the extensions have been removed from the packaging or tampered with in any way, we cannot accept them for an exchange or refund.
Naturally, we encourage you to feel the hair and hold next to your hair for colour matching before you apply them, just be careful not to detach them from the packaging as this will void your exchange or refund. In order to check the hair, you can simply remove the drawer from the outer box, and hold it up to your hair, still in the packaging.
If you are not satisfied you can simply place the hair back in the packaging and return it. You will be given a full refund minus the initial shipping cost (whether you originally paid for shipping or not). Please note, no refunds or exchanges will be given for sale items.
Return or exchange Process
If you fall into the policy guidelines above, please return your hair quoting your order number, order name and reason for returning.
For exchanges, once we receive the returned goods, one of our customer service specialist will contact you and help arrange your shipping fee payment for the replacement product as the buyer will be responsible for shipping both ways.
For international returns, any import/ Export duties or other taxes will be paid by the buyer.
Our address is:
8 Pacific Street
Newcastle NSW 2300